How to reinstate my 10 year marker

I have had my account started again due to a payment issue, now when I go into the games with gold section on the Xbox one dashboard, my 10 year reward symbol has gone, can I get that back and how ? iv look in the rewards part and I'm still an active member


Question Info

Last updated July 5, 2018 Views 6 Applies to:

Hey Zero,

Looking at other similar issues, an official support user posted this:


This can occur if your live subscription has either recently had been updated from silver to gold, or if you recently hit the next year the tenure would go to. I was able to confirm that you have 3 years tied to your account, however it may take up to 30 days to reflect back onto your Xbox One console.

I understand it can be annoying not having that around, but on our end you're safe! Keep an eye on it for the next 30 days, and feel free to keep us updated a long the way! :)


Looks like you may have to wait a few more days to be sure.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.