how to recover profile if message said profile is not valid

I recently upgraded to the new XBox system.  I connect to XBox Live then played a few games and now I cannot sign in to my profile.  Message said that my profile is not valid.  How can I fix this problem?

 

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Last updated July 4, 2018 Views 6 Applies to:

I take it this issue has been resolved, as I see you're playing Reach online now. Please let us know if you have any more issues, though!

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that is the same thing that happend to my acc

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and now i have to use acc how can i get my gamertag back with all my level and achievements back?

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Have you tried recovering your Gamertag to your console, to see if that resolves the issue?

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