How to pay off debt?

I want to play Xbox Live again, but have discovered I have accumulated some debt, I am aware that you need to go to https://billing.microsoft.com/ to do so, however completely unaware on how to pay off my debt that is owing. If someone could give me step by step instructions it would be greatly appreciated, Thank you in advance!

 

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Last updated July 4, 2018 Views 241 Applies to:

I'd recommend Support">contacting Support for that kind of info. They can view account info and would be able to direct you.

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You will need a valid credit/debit card when you call to settle your balance owed.

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I would go to this website, support.xbox.com/.../contact-us and go through the options then set up a call back from Xbox support. This way you are not on hold and you can explain what the problem is that way when they call you they will already know how they can help you and may be better prepared.

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Anteater is correct, please follow the instructions given in his post. You can also call them directly at 1-800-4MY-XBOX.

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You'll likely have a better outcome from calling them. However, if you'd like to pay off your balance at billing.microsoft.com, you signin, go to the bottom of the page and choose the deliquent payment method. This will bring you to an overview. You'll have the option to pay the balance or switch to a new payment if desired.

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Is there an easy way of retrieving an old accounts details ?

Can't remember tag etc. Or password etc.

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Please don't bump old threads. It's best to create a new thread if you have an issue. You would need to contact support. As long as you can verify that you are the owner of the account, they can get you the information. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us

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