How to go from renew to redeem code?

I accidently when for renewal membership. I tried to shut it down (it was on my parents card but they were aware of it). The card was canceled a month or so ago (because it went missing). Now I'm locked out of live untill I renew my payment option. I've tried using redeem codes but it always says it can't connect to xboxlive.com. What should I do?

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

You will ned to phone Xbox Support and pay the subscription if required. After that you will be able to use the redeem code feature.

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Click on "Support" and then "Call Us" to get the number for your region.

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