how to change a parent account?

hello, i'm mike. lately i tried to use the Video Kinect feature to communicate with friends, however it wouldn't let me because i needed the password for my parental account. i asked my mother and she said that the email she used as my parent account has been hacked, and the password has been changed and now i can't use the video kinect feature. What can i do? Can i change the parent account to another?

 

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Hey mate, if your mother's account has been compromised, she'll want to call phone support at 800-4MY-XBOX to resolve that issue.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

well, she's tried that. when she asks for support they tell her the representatives center is closed, and they tell her to call during a specific time. when she tries that it tells her that there are no current representatives to take her call, and tell her to hold. she's been trying to resolve my account for weeks, and I'm really worried because of the person that did hack her account realizes it's my parent account i could get cleaned. are there any other ways possible? I'm in a pickle here....

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

What number are you trying to call? Make sure you are calling the proper number for your region. support.xbox.com/.../contact-us.aspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.