How to cancel xbox live gold renewal online?

It won't allow me to change it on here, keeps saying 'An error occurred cancelling automatic renewal.' and I don't want to phone them, it costs. No email? Maybe I have to write a note on a little piece of paper and have a pigeon carry it to Xbox support somewhere?


Discussion Info

Last updated July 4, 2018 Views 1 Applies to:

Its a free phone number.

try clearing your cookies on your pc then try cancel again.

if you have only just done the renewal ,in the past few hours,that could be the reason it takes a while to register.

Like the chap above has said, its a free phone number.

Phone assistance is available.

Monday-Friday: 08:00-21:00

Saturday: 08:00-19:00

Sunday: 09:00-17:00

0800 587 1102 

I'd also try again online, can take some time to go through and sometimes the whole website as a whole is abit temperamental. 

that is one thing that the others should do is free phone support.

Strange it  being free to phone them when it is MS lol