how to access adult account im 19

so when i was 15 me and my sister made an xbox live account using her email as the parental account, now im 19 she died last year and i have no way to promote my account to adult, i need help someone please!!!! ideas!!


Question Info

Last updated July 5, 2018 Views 81 Applies to:

Hello. Below is the information you will need to promote your account. Sorry for your loss.


Xbox LIVE determines whether an account is a child account or an adult account based on the age of the account owner. Account owners who are younger than 18 are given child accounts in the United States.


Child accounts are tied to an adult's Windows Live ID. The adult account can control Family Settings and restrict some features of Xbox LIVE.


After you reach the age of adulthood (which varies by country and region), you can promote a child account to an adult account. This promotion removes the Family Settings and Xbox LIVE restrictions.



To promote a child account to an adult account


◦Sign in to Xbox LIVE by using the account that you want to change.


◦Go to Settings, and then select Account.


◦Select Promote Child Account.



Note This option is available only if the date of birth for the account indicates that you have reached the age of adulthood (18 in the United States). The legal adult age varies by country and region. The age of an account owner is calculated by using the date of birth provided when the account was created. This date cannot be changed. If you entered an incorrect date of birth when you created the account, your only option is to create a new account using the correct date of birth.


◦Follow the on-screen instructions to promote the account.

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