How long does the investigation into a hacked account take?

Was wondering if anyone experienced this recently and knew how long it would take? The people on the phone support say 25 days, maybe longer, just wanted to get an idea of what the "maybe longer" means. I'm on day 23 and I'm really frustrated, I'm missing out on the Ms. Splosion Man sale, the 2K sale (for the Bioshock 2 DLC mainly), the Beta for the Fall Dashboard Update, not to mention I can't download the Fruit Ninja Kinect I got with Gunstringer or the pre-order bonuses for Halo Anniversary. I'm just wondering if I'll have it back up before Thanksgiving break next week, or should I stop holding my breath?

Also, is that 25 days, or 25 business days. I could call phone support again, but that just frustrates me since they can't tell me anything at all. That's another gripe I have, why can't I contact the people who are actually investigating my account to know the progress of the investigation. MS really needs to fix this process, I don't even understand why my account has to be suspended at all, I recovered it almost straight away and changed the password. I know there must be a reason behind all this, but it would be nice to actually have reasons why.

 

Question Info


Last updated September 24, 2018 Views 14 Applies to:

Just talked to phone support (again), apparently the turnaround right now is 28 days. We'll find out next week for sure I guess.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

any luck yet mate, im on day 30

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I had just recently reported my account being hacked, and was told by a nice lady at customer support that it would take around 10-12 business days (and the rare saturdays). Well the investigation was started this Thursday on 11/22/12 and luckily, they were working that Saturday. So hopefully I should here from them next Monday, 12/2/12 to Wednesday, 12/4/12. I will let you guys know how it turns out to help the worries around these forums. (=

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i was told 8-10 buisness days its been 15 so far tired of not being able to watch netflix or play games online

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.