I have been pulling my hair out on the phone with support trying to figure this out.
My Microsoft account is over 10 years old. I no longer have access to the primary email address linked to it. It is an SBCglobal.net email. They don't even exist anymore.
I can't add another new current email to change it to my primary without verifying my old one. But like I said, I can't access it. I have been signing it to my account on my Xbox for years without even thinking about changing that email. I have the password to my account, and should have another email and my cell phone linked to it also, but can't do anything until I verify through that stupid email.
Do I have any options? I'm sure we should be able to verify my identify through some other means. HELP.