How do I recover / reset Parental Control pass code?

I hit an unknown key in initial set-up of Family Control pass-code. I don't know which 4 keys are the code, and I never had a chance to set up a reply to the "Pass code reminder question." Tried downloading profile -- but that seems to be for some other kind of pass code? Because it did not appear to erase the Family Control pass code. Is this a phone call to support?


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Last updated July 5, 2018 Views 2 Applies to:

Hi there. Yes unfortunately you will need to contact the xbox support line for this matter. The passcode which can be reset by recovering your account is the xbox LIVE passcode that the account owner sets, not the parental passcode which the parental account sets.

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