I just went through 5 support techs to get my defective Day One Xbox One replaced. It started with the first tech creating an incorrect service order and telling me I would get a replacement unit within 24-48 hours. After 3 days, the second tech told me it was more like 3-4 business days. After a week, the third tech told me that due to the launch and the holiday season that I could not be given a time frame - basically, just wait patently. After more than 2 weeks, a 4th tech (through chat) told me that the original service request was done wrong but it could not be resolved over chat. A call to the 5th tech got the first service request canceled and a new one created.
After over two weeks and multiple techs basically ignoring me (telling me to just wait while there was an obvious problem with the order) what can Microsoft do for me? I got one month of free Xbox Live Gold. What is that worth on retail? Less than $10. What is that worth to Microsoft? Nothing. Does this mean Microsoft feels my time is worth nothing? It sure feels like it.
What can I do to get Microsoft to own up to its horrible customer service and actually give me something for my wasted time?