How do I close my Zune account?

How do I close my Zune account? He took my $ 14 paypal account without asking me anything, no email, nothing! 

I extended the subscription, but I have not made any subscription. I saw that you guys steal the money. Shame on Microsoft! Shame you got sick of all I want my money back

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Try contacting Zune support www.zune.net/.../contactsupport.htm

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I've actually dig up some research on your matter - Sorry you had some issues with Zune Services.

Here is a link which will help you understand the system they have placed.

This is a direct quote from there Zune Terms of Service

6.10. Canceling the Service

You may cancel the Service at any time, with or without cause. Go to the Billing and Account Management website ( https://billing.microsoft.com ) for information and direction on how to cancel your Service.  You should also review the offer describing the Service as: (i) you may not receive a refund at the time of cancellation; (ii) you may be required to pay cancellation fees; and (iii) you may be required to pay all charges made to your account for the Service prior to the date of cancellation.

Here is the direct link to the term of service agreement.

www.zune.net/.../termsofservice.htm

Hope this helps,

Best of Luck,

KareemNatic.

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i cancelled my Zune and Xbox live and they still took money out of my account after they said they had cancelled the cards if this isn't theft i don't know what is ?????????????????

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Hey there tabandco - please contact Zune Support for assistance with this: www.zune.net/.../contactsupport.htm

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yes they've robbed me of f 2 months payment, best bit is I don't know what it is or how they can take money out of my account without my permission

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1. go to zune.net

2. sign in

3. from drop down menu select "my account"

4. click on "manage zune music pass"

5. cancel and tell them [mod removed] for charging my account without proper/clear consent

hope this helps,

jussBlazze

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I bought a month's membership for a pound deal with my card. I got the free trial for Zune but have recently been charged 8.99. I have turned my auto renewal on Xbox Live and Zune off, but have heard complaints that even with auto renewal turned off from Zune they have still been charged. So i'm just worried even with auto renewal turned off for Zune i'm going to get charged, any help?

Also I want to delete all of my credit card details off of Xbox but cant do so until my Xbox live runs out. I have heard from Zune customer service feedback that even with the details removed and subscription cancelled they have still been charged. Just worried about money being taken out of my bank account is all, thanks

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Hello Bellsprout,

In order for us to better assist you with this issue, please create a new thread. Thank you!

-B

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