How can I take my credit card off account??

I didn't know that when I was using my credit card to buy microsoft points that they was also was taking money off to allow me to be online without my consent and I didn't want them to take money off for online now my account is lock saying to choose a new payment option which I can't get out of so they are not letting me connect to xbox live can someone please help me get out of this and also they won't let me take off my credit card all I want to do is just be a silver account but they acting real *** and its not fair for me.

 

Question Info


Last updated July 5, 2018 Views 16 Applies to:

autorenewal will not turn on on points purchase only membership purchases

when you make membership purchases even on promotions it does say " this membership will renew:"

please read this article as it does cover your issue

forums.xbox.com/.../5124.aspx

please Review the terms of use

the billing section for more info

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am trying to change my expiration date on my credit card.  I keep getting an error message.  Is there a number to call?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I would like to take my credit card information off the account so that my child can no longer purchase anything.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

sandy and eric you both you need to call 18004myxbox.

no one on the forums has access to your account

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi there,

@eric cartman54 Please be aware that this is an old thread, it is always best to create a new thread for your issue to get the best support.

Regarding your issue please use support.xbox.com/contact-us to find the available contact options to contact Xbox Support or use support.xbox.com/contact-us to go to the Phone number(s) for your region

Xbox Support are the only ones capable of removing a payment option (if it is the only one)

@nickisullivan13 the Phone number to contact Xbox Support is different for most countries, so it is best to link to the contact page.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.