How can I change my family settings pass code when I forgot it and I forgot the answer to the redeem question?

Ok well my parents put this family pass code on my xbox and then forgot the pass code and forgot the question to it. So how can I change it?

 

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Last updated July 4, 2018 Views 12 Applies to:

Your parents will need to phone support, as far as I know this is the only option but I could be mistaken.

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I'm another parent that forgot the same thing. I've been trying to think of the code or the stupid answer to the question for the last 2 hrs. Oh well I think I'll make the call if there is no other way. Just wondering how long I'll be on the phone with support.

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Calling Phone support is the best bet 1-800-469-9269 support will be out at 8PM EST and be back Monday 12PM EST. so call times might be long.

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