Hoping for any help from any ambassador or rep who can make my suspension due to me being hacked quicker!!

Hi all!! I got suspended 8 days ago because my account got hacked...the hackers bought points using my payapl account !! I freaked out at work called paypal and microsoft..still havent got any money back and the first xbox rep said the whole thing should be fixed in three days and seven the most!!..Then I go on here and I start reading horror stories of over a month with no live..All I want is a refund and be back on live..anyone can help it would be appreciated..thanks!!

 

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Last updated July 5, 2018 Views 0 Applies to:

Hey there Hunter! I'm sorry to hear you are having issues with your account recently. Unfortunately there isn't really anything we (Forum Support) can do to speed things up here. We do appreciate your patience and if there is anything else we can help you with in the meantime, don't hesitate to let us know. Thanks!

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unauthorized access means that the windows live id cannot be trusted as someone gained access to your account

not a child or a person accessing your account while you allowed them on your console (fraudulant purchases)

nothing anyone can say can speed up the proccess to 1 day when they complete the investigation it depends on caseload and the damage done

 

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call support that is your only option and yes it can take weeks not mins for paypal investigations

i said upto 92 days and yes it is on paypals OFFICAL faq on disputes

 

there is a difference between unauthorized access and fraudulant purchases

and yes there is 2 investigations

fraudulant purchases is purchases not unauthorized access not made by you on your account

 

unauthorized access means all actions taken on the account is investigated not just purchases

it is not an investigation of you

it is an investigation of the account and all actions while the account was compromised this includes msgs and modifications of the account including banable offences and fraudulant transactions and which ones you actually made

 

 

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Ok I get that...but they could do what WOW does and let you still play and change your password and other small secuirty steps while doing their "investigation"..still dont agree with it (again just a opinion)..just looking for help here...

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The suspension is there to stop people from making more fraudulent purchases on your account leaving you even further out of pocket.

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paypal itself has a turn around time of92 days maximun on cases of fraud or dispute ... ???????

never did I have to wait 92 days from money from paypal..I have been with them since they first started ..two weeks the most on unauthorized transactions..

and I had my account hacked in WOW and they didnt suspend me..I had unauthorized transactions on paypal and they dont suspend you... just dont agree with xbox policy and I was just asking for help...

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noone can help you with investigations when a investigation is complete they will contact you

and no reseting a password is not the same as a account investigation

account investigations takes weeks not a few mins

they are just like police investigations

 

they have to work thru their cases and spend time with your case

this includes looking at server logs which isn't simple

no service provider will release an account in mins as they have to look at the account history and actions on the account (this includes mmorpgs and ebay)

do you expect a service provider to hand over your account because john smith was on the name and he swears he is you?

 

paypal itself has a turn around time of92 days maximun on cases of fraud or dispute

 

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never said I should get special treatment  Vernier..I dont know why your trying to pick a fight..just asked for some help..especially since I seen this done before with other people getting help on here and also I think xbox policies are a little flawed the way they suspend the accounts of victims..just dont get that and its just  a opinion..

also  I work with computer security at my work and it doesn't take that long to fix a problem like this...again any help is appreciated from any ambassador or rep...

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That's not how it works. The investigation will take as long as it needs to so it isn't done half assed.

A better question would be why should your investigation take precedence over everyone else's? 

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