Home screen graphics not appearing.

I am already on my second xbox one and although I now have a picture I cannot get the rest of the graphics for the home screen.  My gamer pic does not appear and I cannot watch the introduction videos as when they come up the controller doesn't scroll through to the next sub category. Anyone know if it can be fixed?

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hey MatthewFive48,

Can you please try power cycling the console? That will clear the console's cache. Hold down the Xbox One's power button for 10 seconds to do so.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.