Home button on XBOX One media remote not functioning properly

The home button on my media remote has suddenly stopped functioning properly.  Usually when I hold the button it gives me an option to power off the console or the controller.  However, now whenever I try to hold the button it does nothing.  The button still works if just pressed but not when it is held. Any one else have this issue or no of a solution?


Question Info

Last updated July 4, 2018 Views 2 Applies to:

Hey there, faithguy19! Apologies for the delay. We do not work weekends currently, and we work oldest to newest for threads we come across. Sorry to see any issues with your Media Remote. If some fresh AAA batteries don't help out your situation, then you will want to set it up for a repair through our Online Service Center.

Keep us updated on the situation, and let us know if you need further assistance after the repair. :)

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