High upload packet loss

My XBOX1 complains of high upload packet loss when I do a multi-player network test.  NAT is open.

I'm on a wired connection which was previously used (identically) by my XBOX360 without any issues. 

 

Question Info


Last updated July 4, 2018 Views 83 Applies to:

kentuckyred  is your computer a PC (not Mac)? If so, I want you to do something for me. Open the command prompt on your computer (normally go to Start -> Run/Find Programs and Files -> then type "CMD" and press enter) and enter the following command: "ping -n 100 -f -l 1400 4.2.2.2"   That will run a ping test from your computer which will mimic the Xbox traffic as closely as possible. It will send and receive 100 packets. When that is done, please write down all of the results and let me know what they say. I have a feeling it will say 0% packet loss same as it did for me which to me says its a problem with ms please let me now as im trying to get to the bottom of this thanks

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Here's my ping results.  I've used the same cable and switch port as the XBONE (i.e. I disconnected the XBONE) and used it's network cable for my test.

C:\>ping -n 100 -f -l 1400 4.2.2.2

Pinging 4.2.2.2 with 1400 bytes of data:

...

Ping statistics for 4.2.2.2:

   Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

   Minimum = 25ms, Maximum = 35ms, Average = 27ms

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I am in Henderson, NV and I also have Cox Cable. I spent 3 hours online today with xbox one tech support. We tried everything under the sun. Moved the modem to a different room. Same result. Tried wired connection, same result. Tried my Belkin router, same result. When I run Pingtest or Speed test I never get bad results and am always at 0%UPPL on my PC. I have 2 Xbox 360s and a PS3, no connection issues. Yet on the Xbox one even with port 3074 open and using UpnP enabled I consistently get these results when doing a detailed connection test on the Xbox One.

DL Speed average 18 mbps

UL Speed average   7 mbps

DLPL average 0%

UPPL always between 7-25% packet loss, average is about 17% highest I've seen it is 33%

Latency average 33ms.

The technician recommended a new cable modem/router. The one Cox provided is a Cisco DPQ3925

I have had issues since day one of purchase which was on 1 January 2014.

I am going to take my XOne to my brothers house tomorrow to test it there. If I get the same results I will contact Cox and ask for a Netgear or Motarola modem. If that does not fix the issue, I will submit a ticket to send it in for repair or replacement.

What modem are you using? I honestly believe that wired or wireless makes no difference at least not in the tests I've conducted. From what I have read on forums there is a large portion of Xone users who are having this issue. My gut is telling me it is a hardware issue with the Xones network card. Many who have gotten a new system have stated the issue has been resolved. Not a single forum has stated that any of the so called fixes have worked. It may not be a RRoD but when 99% of your gaming is done online, it is an issue that breaks the gaming experience. I hope you have better luck. Let us know.

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I'm using a Motorola Surfboard DOCSIS2.0 cable modem.

The cable modem shouldn't matter... it's behind my router from the XBONE point of view.

My test is done on a wired connection.

Please update with results of your test (at your brothers house).

Also, if you file a ticket for support for repair/replacement, I'd appreciate if you could paste the link here.

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Update. While doing some more research last night I came across an article that suggested making a change in the QoS and WMM Setting in my modem. My modem only came me the option to enable or disable WMM so I disabled it. This affected two things. One, it lowered my download mbps. Two, it lowered my upload packet loss to within 3%. I've ran 10 detailed tests on the One and it never comes back higher than 3%. CoD Ghosts and Battlefield run smooth now with no issues. I dont see this as a permanent fix but I believe the Xone is in need of a firmware update for its network card or a patch to fix the Network test itself. After all the time spent with my ISP tech support and Xone tech support we all seem to agree the issue is with the Xone. Hope this helps.

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guys you need to get your isp to run a trace to find out were the packet loss is happening, to see if the loss is in there network or xbox network , I had this problem since x1 was launched , and in my opinion Microsoft ere very clever with there diagnostic tool on x1 to prove most peoples problems were service providers faults and not there's .it took a lot of doing but finally got my isp to do a trace which took them 2 minutes they just have to remotely access your pc to do this. My fault was found in there network and they are currently working to fix this .  KEEP ON TO YOUR ISP AND PUSH FOR A TRACE . I PRITTY SURE   THEY WILL FIND A FAULT IN THERE NETWORK . HOPE THIS HELPS AND GOOD LUCK

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I've had my friend tell me that they are currently living at their parent's house because of a surgery issue and they was trying to play Overwatch and they couldn't do anything, they checked their regular connection and it said everything's good, but when they did a multiplayer test, it started saying that the packet loss was at 50%, they tried it a second time and it went down to 47%, which the test said was a high packet loss, they are currently using Belkin.392.(something) but what it says in the parenthesis wasn't part of the network they were using, before that they were using Netduma R1 and they didn't hook it back up but they have to use the network that's currently hooked up so that way there's no 2 networks in 1 house, but the point is they are having a high packet loss and they don't know what to do. Can someone tell me what to do so that way I can tell my friend about this please?

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