I'm feeling very frustrated at the moment to the point where I've pretty much given up playing on my Xbox One at the moment so I'm hoping someone, anyone can help.
Here's a summary:
I'm experiencing high network latency on my Xbox One and when I play FIFA 14 for example every online match lags terribly.
I'm using a Billion BiPAC 7800N router connected to the UK ISP Virgin Media on their National service (ADSL) using the ADSL2+ modulator. The Xbox One connection is wired and the NAT type is open. The Xbox One is connected to the router as follows:
Router > Powerline adapter > Powerline adapter > Gigabit switch > Xbox One
Current ADSL status:
SNR Margin (Upstream): 5.8
SNR Margin (Downstream): 8.9
Line Attenuation (Upstream): 36.6
Line Attenuation (Downstream): 64.5
DMZ: Xbox One IP address
Port Forwarding: All Xbox Live ports and FIFA 14 ports
Xbox One detailed network statistics:
Download packet loss: 0%
Upload packet loss: 2% or 3%
Ping: 179 ms but this varies, can be as much as 300 or 400 ms sometimes.
From what I've read on the Internet the servers that are used for the detailed network statistics are located in Seattle hence why the ping is high anyway?
My Pingtest.net results:
Packet Loss: 0%
Ping: 34 ms
Jitter: 2 ms
Your Grade: A
My Speedtest.net results:
Ping: 32 ms
Download Speed: 1.59 Mbps
Upload Speed: 0.53 Mbps
I know my connection falls below the recommended requirements for the Xbox One but I get high network latency even when I'm signing in to Xbox Live (it takes a while to sign in and load Internet content, menus lag in FIFA 14 and I got Ultimate Team communication errors.)
When I ping www.google.co.uk on my PC when there are no packets being downloaded or uploaded my ping consistently remains between 33-35 ms. I then load a web page and it shoots up to variably high values. As soon as the web page has finished loading the ping returns to 33-35 ms. This same issue is happening on the Xbox One. There is nothing on the network using the bandwidth so why is this happening?
So far I've tried the following:
- Contacted ISP but no help there
- Changed ADSL modulator to G.Dmt
- Tweaked SNR on router
- Replaced powerline adapters
- Bypassed gigabit switch
- Powered down and unplugged the Xbox One to clear the system cache
- Deleted all Upload clips (in case they were uploading in the background and saturating the upload bandwidth)
Would changing the MTU help? Is my bandwidth being saturated? Why would the ping increase so much when downloading and uploading packets?
Desperate to solve this otherwise I'm looking at a £400 paperweight :(