If your payment can’t be authorized through your bank or if Xbox LIVE detects suspicious activity and is preventing charges, you might see one of these status codes.
To resolve this problem, try the following solutions:
Solution 1: Check your billing address
Make sure the billing address for your Xbox LIVE account matches the billing address used by your credit card company. To change the billing address for your Xbox LIVE account, see Change
your Xbox LIVE account information.
Solution 2: Contact your bank or financial institution
The Xbox LIVE purchase might have failed because:
The credit card has not been activated.
The credit card was declined due to insufficient funds.
The credit card is not authorized for online purchases or automatic billing.
The credit card company is blocking the transaction.
Contact your credit card company or bank and make sure that the card that you’re using was activated, that it has available funds, and that the transaction is not being blocked for some reason.
Solution 3: Try your purchase again later
The Xbox LIVE purchase might be blocked because:
Too many recent purchase attempts were declined.
The Xbox LIVE account or the payment option is being used from a suspicious location.
The payment option you provided may have a violation for non-payment that’s preventing it from being used for new purchases.
Wait and try the transaction again in 24 to 48 hours. If lots of purchase failures occur, this can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).
Solution 4: Remove your card and try again
If you’re trying to purchase a new Xbox LIVE subscription and you receive status code 80190864, the payment option has a billing decline violation against it and can’t be used. If you have an unpaid balance for a previous subscription on the payment
option you are trying to use, use a different credit card for the purchase.
Solution 5: Use a prepaid Microsoft Points or membership card if available
Alternatively, you can purchase a prepaid Microsoft Points card from a retail location and use it to make purchases. Note that not all purchases support Microsoft Points or prepaid options. Before purchasing Microsoft Points or a prepaid card, make sure that
purchase option is available for the item you want to purchase.
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