hey guys

hi guys i recently my fiancee, passed away, but she has xbox live gold if i ring microsoft up n tell them, to cancel her gold will they delete her account or will it go to silver ? does anyone know ? thank u

 

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Last updated July 4, 2018 Views 0 Applies to:

Im very sorry for your loss.

I'm sure if you ring Xbox Support - 0800 5871102 and explain they'll cancel the auto-renewal if its active.

Hi there, sorry to hear that, i would give them a ring and see what they can do. Though im fairly sure theres no way to completely delete a gamertag, they might be able to offer up some help.

Sorry to hear that news and hope everyone in the family circle are okay. Once the gold runs out either by a pre-paid card or with auto renewal turned off the account will turn into a Silver account.

ok guys ill give them a call thank you very much for ya help