HELP!

How can I change/update the email address on the PARENT ACCOUNT????  The parent account email is an invalid on that we do not use anymore so I need to change it.  I've called Xbox and Microsoft and each tells me I need to talk to the other!  Soooooo frustrated as this seems like and easy fix and yet it has not been.  I  have been sent links to update the password, but the account is so old I cannot remember the security question nor the password to even gain access to the account..  All I need is to be able to access the parent account so I update it.  THANK YOU!!!!  :)

 

Question Info


Last updated July 5, 2018 Views 9 Applies to:

It truly sounds like you are a child trying to bypass the parental controls, but if you are not a child you can follow the links here for help support.xbox.com/.../billing-points-family-pack

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You have the parental email addresse written down, right?  

1) Take it to http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU

2) If that fails, contact Support and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a UE Request. It is faster to have the Agent call you by going to support.xbox.com/contact-us or you can look up the phone number from the 1st web link in the .sig shown below.

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