HELP WITH XBOX LIVE EMAIL/PASSWORD

My husband and I both have different gamer tags, but I thought that everything was under his Microsoft account. When I try to sign in under my gamer tag it wants to verify email and password. His email and password won't work for mine, so I went onto the Xbox website and created My own account. Now it is saying that either my password is incorrect or The email I entered doesn't have an Xbox Live Membership!!! This is the first time it has ever asked me for this and now I can't use my gamer tag! Help! Btw my husband is on deployment and I can't reach him, he's an IT so I'm kind of embarrassed.
 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

hi try going to this: https://account.live.com/acsr

put your account in the box and put a different email address to get it

and clear system cache: settings-system-hard drive-hover over HDD- hit Y- clear system cache

hope that helps :)

Computer person... also a Mopar technician.
CEO of Independent LLC

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.