Help with my gamer tag.

Let me start by saying, it's not this one. 

My windows live account has been hacked three times in a day and a half and I'm sick of it, so I want to recover my gamertag to a new live ID.. I went in and changed it, but probably not in the right place. I tried signing in on this one and it created me a new gamer tag.. there was no "back" button it was already too late -.- 

I tried fixing it from there, I was unable to change it from this email to another (said once every 30 days)..

All I wanted to do was change my other gamer tag from that account to this one, and I ended up with a new gamer tag and my other gamer tag still on my other account -_- help? :( 

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

First I would contact Support http://support.xbox.com/pages/call-us.aspx and get them to open an Unauthorised Access case. This should get the account returned to your ownership.

Then I would read everything at this link http://support.xbox.com/en-us/pages/xbox-live/how-to/account-security.aspx to ensure you don't lose control of your account again. 

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