Help with gamertag recovery

Ok I came in from work a few days ago and set down to play my xbox online and my gamer tag is missing. I try to recover it and I get a message saying sorry xbox live profiles can't be downloaded right now to try again later with an error message 80004005. I waited 3 days and tried it again and the same message. What do i do? I have had my account for 4 years and I'm really fruastrated. Thanks.

 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey there Adam! I understand you are having an issue downloading your profile to your console. Can you confirm if this is only affecting your profile, or any profile you try downloading on your network? Also, have you made any changes to your network recently, like changing ISP or getting new hardware? Let me know and we'll go from there, thanks!

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