I think he is talking about the family settings passcode which you can setup on the console. The only way to get that reset is to
call customer support for your region and walk through the steps with them (they will need the console serial
number) to reset it.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.