Help with credit card on the xbox 360

Ok so i put the credit card on 2 gamertags then i call just to cancel the renewal not the 1 year nor remove the credit card and they say IF YOU CANCEL THE RENEWAL WE WILL CANCEL YOUR ACCOUNT  i was like wtf? because the information on the other account i forgot and my friend gave that to me before he went of to college so its not like i made the account to tell xbox what my adress and city and stuff so now im not going to be able to renew it im just soo mad right now and the guy i was talking to on xbox his name was jason he wasnt helping me instead he was questioning me why are you calling about this , why are you calling a year before, if it was my money then i wouldnt buy 3 months, then he said so cancel your account or play with your friends on xbox and have a great time i was like dude come on im just trying to remove the card so my question is is there any other way to cancel the renewal from the account i forgot all information too, like idk were the guy who gave me it went or is he graduated i think and i cant take the darn card off if i call xbox they would probably put the account in lockdown or something if i told them about this i mean if it wasnt my account why would i put the main creditcad on it ? like seriously!

 

 

Question Info


Last updated July 5, 2018 Views 10 Applies to:

You can remove your payment option here: live.xbox.com/.../SelectPaymentInstrumentEx.aspx

It should give you the option to remove it.

If you want to add another credit card information and still want to remove the previous credit card information you had, you can edit the payment option here in the Billing and Account Management: billing.microsoft.com/home.aspx

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