Help with connecting to the internet - works for all other devices.

What Country/State/Province do you live in? US/MA
Modem brand & model number: Actiontec MI424-WR Rev.d
Router brand & model number: none
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?no
Things you have tried: all suggestion on XBOX Live Solutions - Internet is working for all other devices - can connect with Media player but not run movies - was able to use netflix before we switched to WPA2 - no difference when I changed back.
Is UPnP Enabled? Unknown
Do you have a NAT error? If so, what is your NAT?no
Any Error Codes you encounter: internet error no codes
Who is your ISP(Internet Service Provider)? Verizon (fios)
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:0000-0021

X:0000-F001
Y:0000-0000
Z:0000-0000
ID:0004-0001
L:8015-1000
Q:8007-0435
T:Wireless
D:192.168.1.1,71.243.0.12
S:WAP2
C:11


 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

 

 

Some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked... ports can be blocked in your router, modem, or at your ISP. Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage except on the Xbox. A sequential power cycle is the first step in clearing a port blockage:

1) turn off the Xbox then

2) unplug the power from the router (Some folks have a combination modem-router AKA 'gateway'. If so, skip step 3).

3) unplug the power from the modem.

4) Wait at least 30 secs then replug the modem (or gateway) power.

5) Wait 'til the light on the front of the modem (or gateway) which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router, then when that light says it's ready, skip step 6.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

If the problem persists, then send us the information we need from forums.xbox.com/.../155724.aspx and we can work on this further.

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Hey there Blackhawk!
I've read your topic but I'am a bit confused. Are you able to connect to Xbox LIVE but not able to use certain features from the LIVE services? Or do you receive a connection error when you select Test Xbox LIVE Connection?

First: Make sure UPnP is enabled. On your router, go to main and choose Universal Plug and Play. Tick the checkbox that says: "Allow other network users to control wireless broadband router's network features". You may also check your router's firmware so that its up-to-date with the latest version.

Post back and let us know how it goes.

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