Help with account please

Ok so I have an xbox live ID already... I try to log on to the website with my registered email address and the website made me a new profile and a randomly generated gamer tag... could someone please explain why it's doing this to me and how to fix it.

 

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Last updated July 5, 2018 Views 1 Applies to:

It is random, you may choose to change the gamertag free for 1 time, after that it's 800 MSP afterwards, i can give u a walk through to where to go, if you can not locate it.

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When coming to xbox.com, did you select "Join Now" or "Sign In"?

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when I came onto xbox.xom I hit sign in, my GT was already being used, by me, but microsoft made me make a winID, which I thought were supposed to link together and gave me the random generated name

As far as changing my GT for free, ive tried to do that but when I use my GT it says its taken, cause i'm already using it, but it wont let me USE it... make sense?

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