I am hoping someone from Support can contact me and assist in cleaning up my account security. A little background info: about a year ago, I changed all of my Microsoft account info from a Yahoo.com email address to an Outlook.com email address. Everything with that has been working fine and I have not seen my Yahoo.com email address anywhere in my account info since.
So, today I called into Support and was told my email address for security purposes was a Yahoo.com address. I told him that this was incorrect, and all of my account info was updated to an Outlook.com email address. He said no, it was the Yahoo.com email and that is what I must be using to sign into my account. I told him absolutely not, I have been using Outlook.com since I changed it. And then, later in the call, he told me I needed to sign in with my Outlook.com email b/c that is my account ID. It makes me very nervous that my account info seems to be split between the 2 email addresses. So, even though the Yahoo.com email is not set up as a security proof anywhere, AND he knew my account used an Outlook.com email address, he said the email had to go to Yahoo.com.
After that fiasco, he sent me to a Verify Me page where I signed in successfully with my Outlook.com email and gave him the code, which he said didn't match his records. He said I needed to sign into the page with my Outlook.com, to which I told him that's what I used.
Next, he said he could send a text, however the number I signed up with originally is a land line. I said I have my cell number listed as a security proof, but he said he didn't see it. And he wasn't allowed to use the number I gave him over the phone. After a few more rounds with him (he was quite rude and unhelpful which is why I am trying the forum support now), I was able to log back into my Yahoo.com email account and find the code he needed.
(Side note: as an Ambassador, I now understand the complaints I get about calling into Support. This was the first time I needed to do it, and it was unhelpful and not a pleasant experience. I can see why so many people are so frustrated chatting with me after calling into Support.)
All of this made me realize that my account info is royally messed up in Microsoft's records and I would like some help in cleaning it up. Here's the various topics I would like to resolve:
1. Get rid of all Yahoo.com email references and use my Outlook.com email. I was amazed I remembered my Yahoo.com password to even do this!
2. Update all of my phone info so that the cell number I have listed as a security proof is actually able to be used as a security proof.
3. He kept mentioning a number of accounts linked to my account which I didn't question because I have child accounts. However, after all the confusion with emails and phone numbers, it sort of feels like I have 2 different account histories in there.
4. I have 3 child accounts however on the console, only 2 of them show up as being children. How can I fix the 3rd account, so they are all the same?
I really don't feel comfortable that my account is secure given all the misinformation I got from the Support agent on the phone, and I want to tie up any loose ends. Thanks in advance for your help!