Help with access to family account

Ive now spent the best part of two hours trying to get my daughters account to log in. Hers is one of the accounts attached to my family gold membership. A few weeks ago I got the issue with proofs on the main account and sorted that out however daughter tried to sign in tonight and even though the account is linked to mine and thus I thought the same email and password im now getting the 8015d002 code. Ive tried deleting her profile, clearing cache and reloading but no luck(to do so have to use my email and password) . We log in on different xboxs yet I also have my profile on her system and can get logged on to her xbox with no problem. What do I need to do to get this sorted any idea!


Question Info

Last updated July 5, 2018 Views 1 Applies to:

Hey Mac! Man sorry to hear about the login troubles.

Well, it seems like you have done all the recommended troubleshooting. At this point, I would suggest trying to recover the gamertag on another memory source, such as a USB drive. 

Here is our Xbox 360 Flash Drive support article if you need any help doing that. 

Let us know how it goes. Cheers! 

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