Help with a game

So after downloading the *** called games for windows live client I think I'm finally in the clear to play age of empires online.  I make my live account and verify it and such but when I try to sign in it gets stuck at "downloading profile. this might take a few minutes. please do not close the game."  It gets no progress at all and I've come here to try and find a solution to my problem.

 

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Last updated July 4, 2018 Views 2 Applies to: