Help! We cannot get the parental control to work as it will not recognise the microsoft accounts!

Our son has the 360 and it requires to download the update. It will not allow him to do it until the parent signs in. When we try it says our details are not complete which they are and then promptly chucks us off. We are going around in circles and really do not know what else to try. We have attempted all tis on both laptop and the XBOX. Any help is appreciated. TY
 

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Last updated July 5, 2018 Views 0 Applies to: