HELP PLZ! With my xbox live account.

My xbox live accounts name is KingOfStrippers. About 2 months ago my xbox  broke, so I cancled my xbox gold membership. I just recently bought a bran new xbox 360 and I went to go reactivate my gold membership, however when I put my email address in that was linked to my account (I know this because I still get emails to that address for KingOfStrippers) the account attached to it was not mine. Please let me know what I need to do to fix this.


Question Info

Last updated July 5, 2018 Views 4 Applies to:

It sounds like you created a new GT instead of Recovering ( your old profile. Also, contact email on an account is not necessarily your WLID. That said, If you don't remember your log in information for your other account, the only suggestion I can give you is to try calling up phone support ( to see if they can provide you the log in info. They will ask you to verify ownership of the account.

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