Help Please!

1 week ago i purchase a 1600 ms points card, and i redeem the code via xbox internet page, the thing i had a total of 1800 ms points and a day after i got hacked and lose 1700, someone bought this Jumbo Gold Pack That i think is for FIFA 12, i know that im not the only that had happened this same thing, i want to know how i could get my points back, i tried sending them a email but when i get into the service it says its not avaible, BTW im from Chile Latinoamerica, 
PS= sorry for my bad spelling-Grammar 
PSS= i have never played FIFA 12 in my console/account and in my recent activity it says i had played 

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

as can you see in my player card you can see the last activity is FIFA 12, since 3 weeks ago i havent played in xbox live beacause im out of the city

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You would have to call support and have them open an unauthorized access investigation.

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