Help please

3 days ago i tryed signing onto my xbox 360 using this account, i got signed in but it said i need to update my billing so i decided to do it online, when i signed on here i got a message saying ....                         But here it says i am still a gold member (P.S when i sign on xbox i cant talk/send messages to anyone and it shows i have no friends)

Uh oh... that shouldn't have happened. It appears you've found a glitch in the system.


date: 21/04/2013 4:08:40 PM
code: B7435635435CAE
s:   nxK0zXGOUtkUVLQbBEJP0g==
id:  92215156-5a09-45ce-b3c3-c3e0a012f253



Question Info

Last updated July 5, 2018 Views 0 Applies to:

Have you checked to see that all the info, payment acct + other is current, at ?


If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See ...


but a faster way to speak to an Agent is to go to - sign in there if you can - then go to


Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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