Help Please! "Your payment instrument could not be authorized."

I've continually been getting these messages when I tried to buy my points. I just bought some points like 3 hours ago and now all my credit cards are giving me the message, "Your payment instrument could not be authorized. Please contact your provider, or try a different payment option."

I already looked online and researched the web and found that other people have been having this same problem. Is this a Microsoft problem? Please help.

 

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Last updated July 5, 2018 Views 47 Applies to:

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i have this same stupid problem i want the blackops map pack!

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yeah i've got it too, its pissing me off hard, want the new maps lol

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Have you contacted your bank, or tried a different payment method?

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dude this is [mod removed] its happening to me to, my friends like is everything right, yes everything is *** right, ive checked it 10 times. when you think this is gonna change? i bought points literally 10 mintues ago but not enough by accident, and now it wont let me buy it to the same exact credit card

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Yup... I'm getting the same problem

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I'm getting it too... I can't add new cards either.

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If you just bought some points, and then it suddenly gives that message, you should wait it out a bit. You should also contact the financial institution to see if there is any issue there. Another thing is that some cards are just not accepted. Most prepaid Visa/MC's are not useable, as well as any cards that you get a payment on, like Social Security, paycheck, unemployment, child support, etc.

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I'm getting it too, trying to add points for the new COD:BO map pack. I can't use my credit card. I added my PayPal account on the web site and can't use that either. I get the same message as above with both methods.

 

Edit: I was having the above problems when trying to add 4000 points. I changed it to adding 1600 points and it went right through without any problems. Seems to be some sort of coding issue, but try a different add amount and see if it works for you.

 

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i got exactly the same problem mate. i added 1000 Microsoft points and then a second later when i went to add 500 more it said that message. cant understand why ive tried 4 other cards

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having same problem, i suggest going and buying a prepaid MSP card

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