HELP PLEASE!! incorrect tenure year :(

I have been an active member of xbox live for 2 years, at one point it even said 2 years...why does it say 1 year? its very annoying I'd like some advice if possible thanks!

 

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Last updated July 5, 2018 Views 2 Applies to:

This is a known issue, please see this link:

forums.xbox.com/.../441105.aspx

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I have already went over that page, the deleting and forcing my account to re-calculate does not work :/

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Then just be patient and good job following Miss Kleo's post by making your own. I am sure they are working hard on it now as I have seen other threads that have been fixed with the same issue.

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I just want this fixed, it's quite rediculous, It's the small stuff that matters

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Yeah don't worry, we all know how you feel. And i just want it fixed too, but we just have to be patient for them to work it all out

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I'm not sure if any official Xbox support people will see this post but if they do I'd like my issue checked into as we'll as all the others that created a thread

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I have the same problem and isn't fixed yet, they said now the Tenure it's only the time you have with Xbox Live Gold, and that's obviously a lie, i bet they don't even know how to fix it and they are telling this because is easier.

I guess this is my last year with my Xbox.

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So I've been patiently waiting & have even re-read the entire thread page that Miss Kleo has posted and followed it once again, I have taken into account that it may have been an inaccurate reading of my tenure year before the issue occurred of changing my 2 years back to 1 but how so? It should have been 2 years December 27th 2013. It is now feburuary 5th and it says 1 year. That's approximately a month and some days of miscalculations or non gold use but I don't remember having a silver account for that amount of time, i would like this checked into more

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Tenure is based on the total years of Xbox LIVE Gold time. The clock stops when you go Silver/Free and Xbox LIVE Silver time does not add tenure. Tenure increases only when the year of Xbox LIVE Gold time ends. For your first year of Xbox LIVE Gold you see '0'; it ticks over to '1'  year of tenure when that year completes. If you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag.

 

http://commerce.microsoft.com lets you review, year by year, when you've been Gold and when you've been Free (Silver).

 

For example:

 

Jan 1 2010 - Dec 31 2010 = 0 years

 

Jan 1 2010 - Jan 1 2011 = 1 year

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