Help Payment option??

Hello im trying to remove my credit card from my xbox live account but when i try to enter the web it say Error page not found ???? Help me please

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hi there.


Have you tried clearing the cache and/or cookies for the web browser you're currently using? If that is of no help try using a different web browser.


As for removing your credit/debit card - If the card is linked to an active Gold subscription (I.e. was use to purchase a subscription) on your account then you will first need to contact the xbox support line to deactivate Automatic Renewal. Once this is complete you will then have to wait for the current Gold subscription to end before you can remove the payment option.

 

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cant remove my credit card from my account but theres an error

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If your payment method is tied to a subscription, you'd need to replace it with another payment method first, or just wait until the subscription ends (call phone support to disable auto-renewal if you want to wait it out: support.xbox.com/.../contact-us.aspx)

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Be sure to cancel the auto-renew *before* you see the charge on your bank account as by then it may be too late to request a refund. (For myself it wasn't charged until 30 days after the 'billing date')

If you do opt to call them to cancel the auto-renew be sure to have all the information listed from the above page handy.

Hope everything works out!

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