Help on changing the language - Xbox.com and Xbox Live

Greetings,

I can't seem to be able to change the language in which both the Xbox.com and the Xbox Live content is displayed.

What this means is: I'm Portuguese, so the content is displayed in Portuguese (example 1). Now, as much as I love my language, I'd much prefer if the content was displayed in English, especially because the content is so badly translated and in BRAZILIAN (which is NOT Portuguese *kicking myself to avoid writing something that sounds overly xenophobic*). It drives me mad - real mad. Even though I perfectly understand what is written in this example 2, I can't even comprehend what it means in the context of the game.

The same happens with the Xbox Live content (eg: the text about a game's downloadable item in the game's Xbox Live page [Dashboard >> Game Marketplace >> etc.])

I managed to get some of the Xbox UI text in English (eg: "My Xbox", "Connect to Xbox Live", "Party", etc.), but, for instance, "Game Marketplace" appears as "Mercado de Jogos", which, even though is correctly translated, detracts from the expectedly coherent and consistent experience that Microsoft is trying to achieve (Metro and all that).

I realize that the Xbox.com site has a Language link to "Set Your Default Country or Region". I don't know why, but it simply doesn't work. The Forums appear as Canada (English) and I have no idea why. Can't complain, though.

My Account, though, always appears in Portuguese - even if the address is https://live.xbox.com/en-CA/Account (eg: I'm on the Forums and click on "My Account"). It changes from English to Portuguese just like that.

What can I do? I've searched everywhere, spent a huge amount of time searching for the most obscure setting in both my Xbox and the Xbox.com website - all to no avail. The Xbox.com content and the XBL content is completely useless like this. I need English!!!

Thank you.

 

Question Info


Last updated July 5, 2018 Views 584 Applies to:

On your console, you should be able to navigate to System Settings> Console Settings> Language and Locale and select your language there. On Xbox.com, there is no way to change the language while keeping the region the same. 

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It's likely because your physically accessing the service from a region that doesn't fully support English as a language. Unfortunately there wouldn't be a way around that to get everything to display in English, as the content is only available in Portuguese in your region.

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@Miss Portia

>Console

That's what I've done to see part of the User Interface written in English - it doesn't, however, fix everything (as stated in the original post).

>Xbox.com

That's too bad. Do you think the web team will ever sort that out? It really completely nullifies the usefulness of Xbox.com for everyone who isn't English AND not being able to understand the information about the product you're about to buy on the Xbox Live Marketplace pretty much prevents you from purchasing said product unless there's some keyword that's actually related to the game.

It almost seems like a bug, though, because if I set my location (something like that) to United States or United Kingdom and set the language to English, the language of some of the text, as stated, is in Portuguese.

Also, the language changes when you go from the Forums to My Account - or at least it did: I'm using a different computer and now the Forums are also in Portuguese. Bummer.

Why is MS focusing so much on coherent design across all their products if they can't get the very text right? :/

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How can this be a support problem? There is an English site already - but they just won't let us use that. Not being able to change the language is borderline offensive. I live in Finland, the Finnish site is in (bad) Finnish only. That is like  a one finger salute as our country is officially bilingual (Finnish AND Swedish) with also a large population of people speaking Russian or English as a second language as their own languages are too obscure.

How has this been solved for instance in Switzerland, a country with four official languages? Which one wins? The 64% speaking German? Who cares about the 36% speaking French, Italian and Romansh? And I mean it's an actual issue, there are a lot of the Swiss French and Italian speakers whose German is very poor.

MS should stop thinking like Americans who - indeed - want everything in their own language. The rest of the world does not necessarily see it that way. Especially when the localisations are sub-par.

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well your region decides the language that is available in your region

the content is catered to everyone in your region

not just you

if english content isnt available in your region there. is nothing you can do

if you choose a region where you physically arent in you will have issues with downloading content

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