Help me! I'm five years old!

I own a 5 year old Xbox live account that I made, when I first got my Xbox, that I've been using on again and off again. Being the casual player type, I wasn't aware of any issues until I started recently purchasing microsoft points and upgraded my account to Gold status.

 

That is when I realized that my account was set as a child account. That wouldn't be an issue, except for the small handicap that I'm 28 years old. Attempting to promote my account to an adult account wasn't working either, because the option wasn't available to me. Thus the only explanation is that the birth date on my account hasn't reached 18 yet.

 

Now, before people start accusing me of putting in the wrong age, during the creation of my account, hear me out...

 

I've been talking to the Xbox Customer support for the past couple of weeks and just spent a good chunk of this day with them on the phone, trying to find out the current birthday of my account, to see what was wrong with it and I finally got to the point, where I was informed that the only thing I could do was to create a new account. That meant, sacrificing all of my microsoft points, prepaid gold subscription and lengthy gaming history. So I started doing just that.

 

Creating the new account was a relatively simple thing, until I got to the point of needing to sign up to Xbox Live. I decided I wanted to sign it up to my old Microsoft live account so I moved my old gamertag off it so I could sign it up to the new one. And that's where it hit me.

 

The signup process automatically collected all the information from my live id and used it to create my account; my live account carries my correct birth date.

 

This prompted me to contact Xbox customer support to ask what gives. They informed me that this service wasn't available 5 years ago, during the creation of my old gamertag, which finally got us to understand what the problem was. 5 years ago, their account creation process was designed so that all fields that were left blank were automatically filled. In my haste to get my account set up, I must have ignored the birthdate and the generic info that was placed there was the current date. Hence, as far as Xbox's concerned, I'm 5 years old today.

 

That means, that if I want to be able to fully utilize my old account, I need to wait a whooping 13 more years.

 

Now, I understand one fact. I bungled up. Obviously, I should have put in my birthdate at the time but hindsight is always 20/20. But the fault is also on Microsofts part. Since their company policy is that once you put in your birthday, it's set in stone, they should have barred me from continuing with the signup, until I was done filling in the information; not assume that I was 1 day old. I'm also gonna assume that I wasn't the only one to have impatiently pressed the "next" button, at the time, promising myself that I was gonna fill all these details at a later date.

 

And that's where I get to my point:

 

I propose a new service for old accounts that are still in service, which were created around this time, where people are allowed to submit a proof of their birthday, in order to have their account information fixed. Whether it be credit card details or passport, I'm sure some of simple system can be thought of, where people can make such a submission. As long as the process includes some sort of feature, where it's not too easy for children to abuse it.

 

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Last updated July 5, 2018 Views 0 Applies to:

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It's a nice idea but few places accept photocopies or pictures of official documents as proof of age. The only way it would work is to send the original documents off to Microsoft and would you want to risk that.

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Ouch. Sometime during the lifespan of the xbox after the next xbox, you might be able to promote. :(

I agree something needs to be changed with this. If the reason you can't change your birth date is to stop kids from lying about their age, why are you allowed to make a new account?

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Even still, seeing as how easy it seems to be to just initially to lie about your age and create a new account, it would be nice if they could offer a service to those with old accounts.

I mean, they offer to change your gamertag, for microsoft points and you can change everything else in your profile, yourself. It shouldn't be too hard to implement something.

I've now created a temporary account that I used to download the restricted content I was trying to get. Since it's registered to the same Xbox, my "underage" account has the same access to it. It's very easy to work around these restrictions, if your underage, so the point of this totalitarian "you can't change it, period" rule is rendered mute.

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It is definitely a good idea, but some documents like that may give Microsoft way more information than Microsoft wants to know.

I'm sure they have some certain procedure already in place for something like that. I would of kept asking for a supervisor. That's what I do when I call in.

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I'll probably be calling them few more times to do just that, but the last person I spoke to was particularly informative, which is what brought us to this conclusion.

He also recommended that I brought this up over here, telling me that it might be brought to the attention of those who handle making recommendations for Xbox Live upgrades. So whether or not they're already working on it, here's my recommendation.

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You don't have but one solution: buy another account and hopefully you will pay attention and enter the correct b-day.

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i Feel really sorry for you, i never had to put a child lock on my account cause i joined when i was 16.

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Telling me to pay an attention is not exactly a good answer. Did you even read my letter or just glance at the title?

 

It's a serious design flaw to create a registration system where key information, that cannot be altered afterwards is automatically filled, when left blank. Let alone the fact that we're talking about a birth date being automatically filled with the current date. How on earth can you assume that someone playing Xbox is 1 day old?

 

Instead the system should have warned me that I couldn't proceed with the registration unless I filled in the required data. There was nothing around that warned me about possible repercussions, should I leave this particular field blank. We stumble upon sites and forums and services, all the time, that ask us for our personal details and usually, when we're capable of leaving the various fields blank, it means that it's not required to be filled. Thus it's not exactly a far fetched scenario to imagine someone, who just got one of the first consoles with online capabilities and just wanted to be done with setting it up, speedily clicking the "Accept" button, telling himself that he'll fill this data at a later date.

 

Finally "Just buying another one" is easier said than done. Had I created this account only couple of months ago, I would have just shrugged my shoulders and done exactly that. However, this is an account that carries my entire gaming history, all my savegames, purchases and points. I don't want to loose all that. Then again, had I created this account only couple of months ago, I wouldn't have found myself with this problem to begin with. The process would have still been automatic, only this time it would have fetched this data from my Windows Live ID (I confirmed this when I did in fact create a new profile, which I mentioned in my first post). Provided that you put in your correct birtdate there, you don't have to worry about this issue. That's a good system. However, it's a system that wasn't around back then. That's why I'm proposing a way to fix older accounts, for users who might have fallen into this pit.

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Wait wait wait. OP: Have you tried promoting the account? forums.xbox.com/.../19165.aspx

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I have the exact same problem as OP.  Except I seem to be able to download anything from xbox live (mature or otherwise), and there are no parental controls on my console.  I have had xbox live gold for 5 years, bought and paid for every year, spending microsoft points.  However I have only recently gone to play online on the EA servers (trying to play battlefield bad company 2) and I cannot play online (on this or any EA sports title at all) because I am apparently too young.  I am 22 (born in 1988) and I am certain I did not input a date of birth that would have made me underage when I signed up.  Besides, what child under 5 has their own debit/credit card to sign up to xbox live, and what company accepts that?

I find it completely unacceptable that microsoft simply shrug you off by saying we have made the mistake.  Xbox support told me my options were to create a new account or wait till my current one "comes of age".  I'm sorry but I refuse to pay for two accounts because of a flaw in the service that I pay for.  And as for waiting, I tried really hard not to laugh as the customer service rep said that to me.

I refuse to lose every piece of DLC I have paid for, every save game, my achievements, my friends list and everything I have put into my account over 5 years because of Microsofts flawed system.  Any more you hear from Microsoft OP let me know I would be very intrigued to hear it.  I intent to formally complain about the issue as Customer Support were very unhelpful.

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