Someone hacked my account this morning starting at around 3:30 AM Eastern. They purchased over a hundred dollars worth of microsoft points with my paypal account and twenty dollars with my credit card. It was the paypal email that alerted me to this. I was able to remove my paypal account, but I cannot remove my credit card number from the system. I had to call my credit card company directly and have them suspend the account.
The hackers are now spending the ill gotten points and playing on my account. I cannot log in on the console. I see that they have been getting angry messages from other users.
It is very frustrating that I cannot contact Microsoft and have them kick the hackers. I have tried calling customer support, but the office hours are closed. Basically, I have to wait until the call center opens to be able to take back my account and try to repair the damage done. It would be great if there was some way I could take back my account using the website, but unfortunately there is no way to do so that I can see.
Is there anyone on this forum that can help me?