HELP! -- Family Gold All Jacked Up (?)

We haev a Family Gold Membership, expires May 2014

Yesterday, when my son tried to play on Live, it asked him to log-in (UIN and PW).  That's when things got confusing.

I eventually figured out my UN and PW,  When I logged into my account on my computer, it showed my gamer tag, but no reference to anyone else in my family.  Since I had a family account, I don't have unique UN's and PW's for anyone else. 

So where are my other three accounts?

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

Thank you!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You may want to read through this information about the family plan conversion - support.xbox.com/.../family-pack-convert-individual-member-faq

There is a link there that will help you find the Microsoft accounts for the other 3 accounts.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.