help! email for account problems

When i first made my xbox live account i accidently put in the email for my parents windows live ID incorrect. I was unaware of this until I wanted to change the windows live ID on my account. After entering everything in it says to enter the password of the parents email. I dont recal the password so i requested a password change email. Because I entered the email incorrect when i made the account, I wont be recieving an email any time soon. Is it possible to change the parents information on my account? I dont want my account child blocked forever and would like to use some of the features on xbox live.


Question Info

Last updated July 5, 2018 Views 4 Applies to:

I'm confused as to why you would create a parent account for your own child account. In any event, if you don't have access to an account, you should call phone support in your region (, verify ownership of the account, and they can return access to you.

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