Help Console "Open Tray or Mix Media Disc"

I'm continue haveing "open tray " come up and when it does read there a disc in there it says "mix media disc", this disc was working just fine a week ago and its a new game so its not the disc. As well it does not read Dvd's, or cd's.

Note: This is xbox(2nd xbox gave my first xbox to best friend) just recently got update and it started saying that. Could anyone point me in the right direction to get this fix. Thank you. 

 

No warranty on this xbox one of the originals. 

 

Question Info


Last updated July 4, 2018 Views 33 Applies to:

Another one bites the dust - you'll just have to join everyone else who's encountering ths "open tray" issue since the update (me included). Xbox customer services will tell you that you need to pay for a repair after you've gone through the usual troubleshooting protocol with them.

If you look through the forum it makes interesting reading...

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Have you tried clearing your console's cache, and removing the hard drive?

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The only times I have gotten the mixed media message was when I refused an update.  Make sure you have all your updates on your system.  

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Hi there.

 

It may also be a good idea for you to try the troubleshooting page refuring to disc drive problems, take a look here.

 

As Miss Portia suggested, try clearing the update cache and/or remove the hard drive to see if this helps, if not you may have to contact the xbox support line to request a repair.

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