HELP!!!!! connected everything xbox stuck in black screen

can anyone help me please!! ive connected all leads corectly turned on the console at 1st we got a green xbox screen then the console kept switching off, we turned it off and on again then the console stayed on but will only show a black screen........ needless to say i now have a very upset 11yr old on christmas day thanks for that xob!!!!!

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

That problem suggests an issue with the HDMI cable.  Please follow the steps at the link for help.

support.xbox.com/.../tv-or-monitor-screen-is-blank-while-connected

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Hi thanx, we've tried that and used different HDMI leads and another T.V still black screen. Ive read that becouse the original start up failed it needs a factory reset done with a flash drive/pc for offline reset, allthough microsoft support have said take it back to the store.  ive found post confirming that this has worked for there black screen issue's and read it on troubleshooting however cant get the file from support. guess ill have to take it back and hope it doesnt happen again

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Beware of what you read on the net for "solving" issues.  Some of the posts out there do nothing but brick your console.  You're better off sending it back to the store for a replacement.

However, while you're waiting you could try holding the power button on the console for 8 seconds until it shuts down to see if that would help solve the issue.

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Hey Cheese boy 101,
 

Just to make sure, you are just trying to turn on the console correct when you get the blank green screen then to the blank black screen. You are not going through the initial update process?
 

Check a couple things for us if you will:
 

  • Confirm that both your TV and Xbox One console are powered on.
  • Check that your TV is set to the proper input signal (HDMI).
  • Check that the HDMI cable connection to your console is secure.
  • Check that the HDMI cable connection to your TV is secure.


Try plugging the HDMI cable into a different HDMI port on your TV.

Try using a different HDMI cable to connect your console to your TV.

Try connecting your console to a different TV.

Ensure that your power supply is connected directly to the wall and not a surge protector. 
 

Give this a go and reach back if with what you find. 

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