help. cant remember windows live id username/email and password

So my little brother was messing with his gamertag/profile earlier today and i dont know what he did, but he cant log into xbox live.

It's asking him for his window live id and password and he doesn't know it.

The worse part is he doesnt know the email for his profile. And he doesnt know the password for the email if he gets it.

It was just a email my older bro made for him so he can have a profile.

I tried trying to recover his password with the email he thought he used but during the security questions..he does not remember any of the answers for the security questions.

I was asking him if he still had his 12 month card he got for christmas because you can use the number for proof but he threw that away.

If any one has any suggestions, please lmk.

Any one would like to private message me please do.


Question Info

Last updated July 5, 2018 Views 0 Applies to:

the email on the account is auto generated in the email box when trying to sign in.

go to to reset the password for that email. if you cannot reset the pw for that email after sending in the reset form you should contyact xbox customer support on the phones for a pw reset escalation.

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