Help, can't connect XBOX LIVE


I can't connect xbox live, when im testing my internet connection it can't connect to the internet and I restored to factory default and that didn't help, at the basic settings i did manual and writed my ip, dns server, gateway and subnet but that didn't help to.

When im using the internet cable what is connected to the router I can connect, but when i use an other cable connected to the router I can't connect.

(Crappy english i iknow, i'm from Holland)


Question Info

Last updated July 4, 2018 Views 2 Applies to:

Hey there, Xbox LIVE Connection Solution. Very sorry to hear you aren't able to connect to Xbox LIVE! Let's see what we can do to get this resolved. To start, can you please fill out the following information for us? Thanks in advance!

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT?

Any Error Codes you encounter:

Who is your ISP(Internet Service Provider)?

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)












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