Hi there have two different xbox's at home on two different accounts....
We were using one credit card to renew both live accounts every 3 months.
My partners son had been downloading games etc without consent onto his HDD and account,so we cancelled auto renewall as punishment.
now we cannot update our accounts with pre-paid live 3month cards.
We both receive various notes asking to try later (3days later and two cards still no go).
I cannot remove the card details "a outstanding balance exists on this payment instrument.Please try again later." shows up
How can I rectify this?