Hello there, won't let me change my child's settings :(

Hello there! On Microsoft.com I go on to the "family" it says I am in and it says [Mod removed] is in that family! So when I then go to xbox.com and try to change the child's settings on xbox one it won't allow me because apparently I am not even related to that account! PLEASE HELP!


Question Info

Last updated July 4, 2018 Views 2 Applies to:

Hi Orange,

I'm afraid that's not a problem I have come across so I can't help but the main support team do monitor these forums and might be able to help. You can also contact support directly by clicking here and choosing one of the options.

Also for future reference please - for your own security - do not post personal info like email addresses on the forums

Hope that helps!

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